In an effort to create a seamless, convenient, and engaging customer journey, OPPO prioritizes customer experience at the forefront. What set them apart from other brands are OPPO’s customer-centric service and exclusive perks for all their OPPO members through the My OPPO App.
To date, My OPPO App serves over 2 million users in Malaysia, creating more and more value; including rewards from time to time such as the Member’s Day celebrations that happen on the 16th to 18th of every month. My OPPO App users can unlock new levels and privileges by earning experience points through product purchases. There are also a variety of gifts and coupons such as Birthday Reward, Exclusive Discounts on Repair Costs, Food & Beverage vouchers, and many more.
The My OPPO App also connects members via exclusive O-Time experiences where OPPO held closed-door events that facilitate in-depth interaction between members and brands; including, movie night, first-hand experience on the latest products, experiential lifestyle workshops such as cooking and baking classes, and product knowledge sharing & interactive sessions.
OPPO Malaysia also received 94% for the Net Promoter Score (NPS) aka Customer Satisfaction Rate.
To date, there are now 17 My OPPO Spaces, 2 Service Centres, and 1 Send-in Repair Service Centre around Malaysia, ensuring every customer’s issue can be resolved in the shortest periods.
Learn more and perhaps join OPPO Members’ 3rd-anniversary members.
Article brought to you by OPPO Malaysia
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